Refund policy

# Refund & Return Policy Dawdle Crew items are made to order — each one is printed after you buy it, specifically for you. Because of that, our policy looks a little different from a typical retail store's. ## Misprints, damage, and wrong items If your order arrives damaged, misprinted, or isn't what you ordered, we'll replace it at no cost to you. Just email us at [support@dawdlecrew.com](mailto:support@dawdlecrew.com) within 30 days of delivery with: - Your order number - A photo of the item showing the issue - A quick description of what's wrong We'll get a replacement into production right away. No return shipping required for misprints or damage — keep it, donate it, or toss it. ## Wrong size ordered Since every item is printed to order, we're not able to offer exchanges for a size you ordered by mistake. We list a full size chart on every product page — please check it before ordering. If a size runs unusually small or large compared to the chart, let us know; that's a defect, not a sizing choice, and we'll make it right. ## No returns on custom items Because each item is produced specifically for your order, we can't accept returns for "changed my mind" or buyer's remorse. This is standard for made-to-order and print-on-demand products, and it's how we're able to offer specific, local designs (like your run club's city) at a fair price instead of stocking generic inventory. ## How refunds work Approved refunds go back to your original payment method within 5–10 business days, depending on your bank or card issuer. ## Questions Reach us any time at [support@dawdlecrew.com](mailto:support@dawdlecrew.com). We read every email ourselves. --- *Dawdle Crew is operated from Heredia, Costa Rica, and ships to customers in the United States via our fulfillment partner Printful, from their U.S. production facilities.*